Hi bentruong,
I hope this message finds you well today. I just wanted to follow up if you’re still encountering error messages when updating email address for the existing supplier card. We appreciate your patience and understanding with this matter. If you still need assistance with this, please don’t hesitate to reply as we’re always delighted to assist you further.
Kind regards,
Shella
I am still getting an error "test is required to be in uppercase". This error comes up both when email is in upper and lowercase.
It also makes no sense as the email that was already there that i am replacing was in lowercase.
Example of email updated.
Hi bentruong,
Thanks for the response.
We're sorry to know that you're still getting the error message despite complying with the email address format needed. I understand how frustrating it can be when things don't work as expected. I appreciate your patience and cooperation in this matter. As you've already tried the recommended steps, I suggest trying a few more things.
If you're using a computer, try using a different one if possible. Sometimes, certain settings or applications on a computer can interfere with how a website functions. We recommend logging out, refreshing your browser by clearing the cache and cookies in the browser settings, then logging back in and continuing the process
If the issue persists, please don't hesitate to get back to us. We're here to help you through this.
Kind regards,
Shella
Hi, We have tried on other computers with the same error occuring.
I've also tried to delete the cache by following these instructions. However the same error message is still popping up when trying to update the email.
Hi bentruong,
Thanks for the response.
We appreciate your patience with this and thank you for following the steps provided above. To make sure this is not happening to other supplier cards you have, I would recommend a few general troubleshooting steps:
Do let me know if this is giving you the same issue for all.
Kind regards,
Shella
