Forum Discussion

bentruong's avatar
bentruong
Member
2 years ago

Error with Account Name value - updating Supplier card

Hi   When trying to simply update the email address for an existing supplie card, i am getting an error which says "The format of the account name value is incorrect". I dont understand why this e...
Shella_A's avatar
Shella_A
MYOB Moderator
2 years ago

Hi bentruong, 

 

Thanks for the response. 

 

We're sorry to know that you're still getting the error message despite complying with the email address format needed. I understand how frustrating it can be when things don't work as expected. I appreciate your patience and cooperation in this matter. As you've already tried the recommended steps, I suggest trying a few more things. 

 

If you're using a computer, try using a different one if possible. Sometimes, certain settings or applications on a computer can interfere with how a website functions. We recommend logging out, refreshing your browser by clearing the cache and cookies in the browser settings, then logging back in and continuing the process

 

If the issue persists, please don't hesitate to get back to us. We're here to help you through this.

 

 

Kind regards,

Shella 

bentruong's avatar
bentruong
Member
2 years ago

Hi, We have tried on other computers with the same error occuring. 

 

I've also tried to delete the cache by following these instructions. However the same error message is still popping up when trying to update the email.

  1. Open your Start Menu.
  2. Start typing: %localappdata%
  3. Open the %localappdata% folder when displayed:
  4. Open the MYOB Folder.
  5. Open the AccountRight Folder.
  6. Open the Version folder (E.g: 2019.2)
    Note: AccountRight 2021.1 or later versions will show as Current.
  7. Open the Cache folder.
  8. Delete all files in this folder.
  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 years ago

    Hi bentruong, 

     

    Thanks for the response.

     

    We appreciate your patience with this and thank you for following the steps provided above. To make sure this is not happening to other supplier cards you have, I would recommend a few general troubleshooting steps:

     

    1. Double-check the email address you're entering for any possible errors or unusual characters.
    2. Try to update other fields in the supplier card to see if the error persists. This can help determine if the issue is specific to the email field.
    3. If possible, try to update the email address for a different supplier card to see if the issue is specific to one supplier card.

    Do let me know if this is giving you the same issue for all.

     

     

    Kind regards,

    Shella

    • Shella_A's avatar
      Shella_A
      MYOB Moderator
      2 years ago

      Hi bentruong, 

       

      I hope this message finds you well today. I just wanted to follow up to see if you're still encountering errors when updating your supplier card. We appreciate your patience and understanding in this matter. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.

       

       

      Kind regards,

      Shella

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        2 years ago

        Hi bentruong,

         

        I hope this message finds you well today. We have recently asked for updates if you're still encountering errors when updating your supplier card to assist you further, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again, and one of our moderators will attend to it.

         

         

        Kind regards,

        Shella

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