Failed to load - Job profit and loss report
Hi, could you please look into the "Failed to load the report" issue for "This financial year to date" as attached? FYI - no issue with loading "Last financial year" as attached too. I tho...
Forum Discussion
Hi Cel,
Thank you for getting back to me so quickly.
Please see my feedback below.
1. "we would recommend clearing the cache on the browser you are using." -- Tried, but doesn't work on Chrome.
2. "you can try it on a different browser" -- Tried on MS Edge, but doesn't work either, same issue.
3. "You can also try to run the report on desktop version. " - Yes, it worked.
4. "check all transactions on that date for any with a nill line ($0)" -- Checked, no transaction with nil $0 on 3/8/2023, the date the error starts.
It's also worth noting that there is a discrpancy in "Date range" between cloud-based and desktop versions. Not sure if it is the root cause of the problem?
Cloud-based -- 1/7/2023 to 30/6/2024 means "This financial year".
vs Desktop -- 1/7/2023 to 30/6/2024 means "Next year (2024)
Could you also advise on how to fix this discrepancy issue?
Thank you
Hi talinga,
Thank you for getting back to us and providing an update.
I have noticed that you are currently in the 2024 financial year. If the report is working in the desktop version, then we do recommend running it on software. Regarding the browser that works with MYOB, to ensure maximum security, performance, and compatibility with MYOB, we recommend upgrading it. If you are using an outdated browser version, you may lose some functionality in MYOB.
If you still need assistance with this, please feel free to post again. We are happy to help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
Hi Cel.
Thanks for getting back to me.
1. "I have noticed that you are currently in the 2024 financial year." -- Not sure, as I pointed out in my last reply, there is discrepancy on period between cloud baed version and desktop.
2. "If you are using an outdated browser version, you may lose some functionality in MYOB. " -- We use up to date Chrome as attached, so browser should not be an issue.
It's just likely to be another issue with the cloud based system. But it's ok. Thank you.
HI talinga,
Thank you for your patience in this matter. I've taken steps to address your concern by running a script to review your current financial year status. According to the results, it appears that you are currently in the 2024 financial year.
In the event that there's a discrepancy between the cloud-based and desktop versions, it's possible that you might be operating within two separate files. This differentiation could be the reason for the disparity in financial year details.
Feel free to post again, we're happy to help!
Regards,Earl
Hi Earl
Thanks for the follow-up.
We do not use the desktop version often. When I opened it today, the ERROR message attached popped up.
"Unable to automatically confirm your company file. You may not be connected to the internet, oryour computer's firewall may not allow online confirmation. We recommend you try confirming your company file by phone. "
FYI - 1) internet connection is good, 2) computer configuration never changed so firewall should not be the problem.
Could you guide me to fix this problem?
The reason I opened the desktop version today is I want to figure out what you meant by "it's possible that you might be operating within two separate files." My understanding is that the cloud-based version and the desktop online version should always syn instantly. In the past, anything got changed in the cloud-based would be reflected in the desktop instantly, and vice versa. BTW, we always use online desktop version.
Thank you
