Forum Discussion

Loppy22's avatar
Loppy22
Experienced User
11 months ago

Freezing System

Hi, Has anyone any awareness if something is going on with MYOB yesterday and today? My system keeps freezing. Before I am barraged with a number of "is your internet connected" questions - YES is ...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
11 months ago

Hi Loppy22,

 

We haven't had any widespread reports of MYOB freezing issues recently.

 

Sometimes this can be caused by a build-up of cache in AccountRight. Try clearing the AccountRight cache by following the steps in this guide: Clearing the AccountRight Cache | MYOB Community.

 

Also, please double-check that your internet connection is stable and that your firewall or antivirus software isn't blocking any MYOB services.

 

If it still keeps freezing, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount to help you further.

 

Regards,

Sai

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