GST no missing on Sales Invoice

Question

We email our sales invoices to our customers, and we've had two instances where the customer has sent an invoice back, as it does not have the GST number on the invoice, its just missing. The title is there, but the actual number is missing.

Ive randomly checked invoices, and tried to recreate it, but havent been able to. When I print them or email them to myself, it appears. This has occured twice now.

Its a customer that has alot of invoices from us, and we are using the same form for them on each instance. The others appear fine.

Can anyone assist as to why this is occuring randomly?

doreen_p · Answer

Hi Bradworthington,
&nbsp;
I understand how frustrating it must be to encounter missing GST number with the invoices. When sending invoices to your customer, Advanced Filters is worth checking to see if the Selected Form for Sale is correct. To check it, you can go to Sales &gt; Print/Email Invoices &gt; To Be Emailed &gt; Advanced Filters. You can check the screenshots below as your references.
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Don't hesitate to create a post again if you encounter issues in the future.
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Best regards,
Doreen

bradworthington · Answer

Hi Doreen,Thanks for the comment.&nbsp; Very frustrating indeed.When we send our customers their invoices we do use the Print/Email invoices option, and send them their invoices for the month, so its just a random event that some of the invoices dont have a GST number appearing on their copy.&nbsp; &nbsp;These customers have 100+ invoices per month, and its just three now that have missing GST numbers.&nbsp; &nbsp;Its very random, and I havent been able to reproduce the fault when we resend them the invoice.Very painful!

shella_a · Answer

Hi Bradworthington,&nbsp;
I totally get how frustrating and puzzling this can be. It's strange that only a few invoices are missing the GST numbers out of so many. No worries; we're here to help you figure this out. I would highly recommend following the previous workaround that Doreen_P provided. Your patience while we sort this out is really appreciated. Let me know how you'd go with this and if you need further help.
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Kind regards,
Shella

bradworthington · Answer

is there a way I can see the invoices that are emailed through this process, so I can see if the pdf's are with or without the GST no ?

princess_r · Answer

Hi Bradworthington,
&nbsp;
Sure thing! You can definitely keep tabs on the invoices you've emailed. Just head over to the Sent Emails window, which you can find at the bottom of the command center. This lets you track if your emails have been sent out successfully. As for checking if the PDFs have the GST number, the system doesn't really let you do this after the emails have been sent. You'll need to look at the sent invoices or the invoice template you used before sending the invoice. If the template has the GST number, then the PDFs your customers receive should have it too. And here's a tip: if you want to double-check, you can send a copy of the invoice to yourself. This way, you can see exactly what your customers are getting.
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Don't hesitate to reach out if you need further assistance.
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Cheers,
Princess

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GST no missing on Sales Invoice

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