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SoFrustrated's avatar
SoFrustrated
Experienced User
1 year ago

How to change an incorrect received payment date on a closed invoice in AccountRight - 2025

Hi,   We have incorrectly entered a payment date of a sale with the wrong month.  It is now a closed sale.  How do we change the date?   We have already checked the Preferences and it says transa...
SoFrustrated's avatar
SoFrustrated
Experienced User
1 year ago

Hi Shella-A, thank you for responding.  I have followed those instructions.  They won't let me change a date.  And I can't get into history.  Even tried deleting from the journals

 

Shella_A's avatar
Shella_A
MYOB Moderator
1 year ago

Hi SoFrustrated,

 

Thanks for giving that a go! Since it's still not letting you change the date, and you've tried everything. I'd recommend connecting to our live chat agents through our virtual assistant, MOCA or by submitting a support case via MyAccount for some more specialized help.

 

 

Regards,

Shella

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