how to delete a customer payment
A deposit payment has been allocated to wrong customer.
I have tried everywhere but am not able to delete the payments or reverse them
I have checked settings and nothing is selected.
Even tri...
Forum Discussion
Hi Jodi001,
Nice work giving everything a crack and for sending through the screenshots! Sometimes tech just throws a spanner in the works. If a payment’s matched or categorised, you’ll need to unmatch or unreconcile it first, then you should see the delete option pop up. If the still not giving an option to delete, give our team a buzz via our virtual assistant MOCA or pop a support ticket through MyAccount, well help you get it sorted.
Cheers,
Shella
