Hello again,
Receving a different error on this bill import, even though I haven't changed a thing from the last few I imported. What does this mean? I have attached the import log and sample csv file I'm tyring to import.
Thank you
Mazzii
Hi Mazzii1,
Thanks for reaching out.
Generally, the error logs show the error code and why the import has failed. I checked both files that you've attached. The error said that the "item is not bought". I would suggest opening your AccountRight and checking if the items that are involved in this transaction are being bought.
Here is the helpful article Import error log. This would help you understand and read the import logs.
Let us know if you require any further assistance with this. We're happy to help.
Cheers,
Genreve
Hi Genreve,
Thank you kindly for your response. Yes I already checked that and I've used these items before on a previous bill. So I don't know why these are not importing in. It's got me baffled.
Cheers.
