Hi Mazzii1,
Thanks for reaching out.
Generally, the error logs show the error code and why the import has failed. I checked both files that you've attached. The error said that the "item is not bought". I would suggest opening your AccountRight and checking if the items that are involved in this transaction are being bought.
Here is the helpful article Import error log. This would help you understand and read the import logs.
Let us know if you require any further assistance with this. We're happy to help.
Cheers,
Genreve
Hi Genreve,
Thank you kindly for your response. Yes I already checked that and I've used these items before on a previous bill. So I don't know why these are not importing in. It's got me baffled.
Cheers.
Hi Mazzii1,
Thanks for your response.
May I ask if the items in question are all active? Also, may I ask for a copy of the import file?
We look forward to your response.
Cheers,
Genreve
Hi Genreve_S
Yes they are all active. We've only just come over to MYOB in July.
The sample file is in my original post above. Let me know if you can't see it.
Cheers,
Mazzii
Hi again Genreve_S
I can't seem to get my head around the issue. I tried removing things like Billed, and Received, I tried creating a new Item number. None of them worked.
Attached is the most recent import log and the issue seems to be around the top 10 lines there. The lines where there is a 2 1 2... etc on the left side of the description. If that is how we're meant to read the log file!?
Thanks,
Mazzii
