Import>Item>Selling Price

tfaccounts
Contributing User
2 years ago
Hi Mike_James

I tried to reduce to 494 lines and it still did not work.
Does MYOB need to run a script?
- Mike_James
  Ultimate Cover User
  2 years ago
  Hi tfaccounts , that would normally only be necessary if there was a particular error message. I think you said there were no errors.
  
  Can you post a small sample of the lines from your import file?
  - gavin12345
    Ultimate User
    2 years ago
    Hi tfaccounts
    
    I suggest you get MYOB to run as duplicate price matrix script (not error 4077 which might be script Mike_James is referring to).
    
    When you have duplicate price matrix entries, MYOB has 2 entries for the same item/price level and quantity. So it might well update one of them, however it will display the other one. I have seen this lots of time when prices do not seem to update, yet no error is reported.
    
    Regards
    Gavin
- Genreve_S
  MYOB Moderator
  2 years ago
  Hi tfaccounts,
  
  Thanks for posting.
  
  I understand that importing information to the file is the best way to update item codes.
  
  Generally, if the import process does not affect the prices but has no error importing, we need to check the import file to see what causes it not to read the information. As Mike_James has suggested, you can send a line of the import file here for us to check.
  
  Also, I would suggest making an export file to compare it with your import file.
  
  We look forward to your response.
  
  Cheers,
  Genreve
- Genreve_S
  MYOB Moderator
  2 years ago
  Hi gavin12345,
  
  Thanks for the insight. I have run diagnostic scripts for both of his online files, and none of them seem to have issues with the price matrix. Assuming the files they are referring to are online files.
  
  Let us know if you still require any help tfaccounts. Any additional information would be appreciated.
  
  Thanks,
  
  Genreve