Forum Discussion

sassy's avatar
sassy
Contributing Cover User
3 years ago

In Tray - AccountRight 2022.2

Hi   I'm having issues with the In Tray for purchases. I can add documents to it via Capture, Drag & Drop, Email & Add Document but cannot get any of them to enlarge or open as a PDF in adobe which...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi sassy, 

     

    Apologies for misreading your post. Do you get any error messages when you attempt to enlarge them or open as PDF ? If you don't can you clear your AccountRight cache and try again. If this doesn't work can you provide a screenshot of the window so we can look into this further. 

Melisa_D's avatar
Melisa_D
Former Staff

Hi sassy, 

 

Thanks for your post. This is something that is currently being investigated by our teams, can you please confirm/troubleshoot the below so I can pass this on to our teams:

  • How have you uploaded the In Tray documents, have you emailed them or gone thorugh 'Add document' 
  • If you delete the document and re add the document, does it work ? 
  • If deleting the document and re adding the document manually doesn't work, can you please double click on the document stuck in processing > it opens up in a browser and click on print >and Save the document as a PDF >Then re-upload the same file back into the intray through Add Documents. Does the document now work ?

Do let me know how you go. 

sassy's avatar
sassy
Contributing Cover User
3 years ago

Hi

 

No, as I said in my post, I cannot enlarge any documents. I can upload them to the In Tray via all methods but the issue is that I cannot enlarge them. They load correctly in the In Tray & aren't stuck in processing.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi sassy, 

     

    Apologies for misreading your post. Do you get any error messages when you attempt to enlarge them or open as PDF ? If you don't can you clear your AccountRight cache and try again. If this doesn't work can you provide a screenshot of the window so we can look into this further. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.