In Tray not accepting invoices
Yesterday I could not load any invoices into the In Tray. After a few minutes of loading they would just disappear. The problem is not resolved today. Anyone else having this issue?
Forum Discussion
Is anyone else still having issues? I know I have at least 20 invoices in the in tray and they are linked to Bunnings etc but none are showing. Very frustrating
Yes, I am still having issues. I have logged this with MYOB support. This is part of their response yesterday.
I am sorry for the delay, and I am here to help with your InTray documents.
Our investigation shows that this is a well-known issue that has already been reported. The problem ticket created as reference is 02629040.
As a temporary workaround, please view the documents through your Uploads menu when logged in on the browser.
I have added this account to the list to note that your account is affected and to keep you in the loop for any progress. We may not have a specific date as to when a permanent solution will be available, but rest assured that we will notify you immediately once there is an update if this has been resolved.I apologize for any inconvenience this has caused you. Your patience and understanding during this time are appreciated.
So I will patiently wait and see what happens and if my documents come back into the InTray.
Thanks! Very frustrating especially nearing end of month and dont have invoices!
