In Tray not accepting invoices

We're also having issues with attachments to purchases that have been uploaded and we know are there, shown as not being loaded or available to view.

The register shows the attachment icon, but when we go into the actual purchase it does not show the thumbnail of the attachment. Nor does it show any attachments in the box after clicking the attachments button, just says "Loading".

Same here. Getting the error message "something went wrong - some documents couldn't be added"

Can't use Intray from desktop or browser version.... very frustrating. Wasted a lot of time trying to make it work before coming here and realising it is more of a widespread issue!

Hi Carolin-w, 

Thanks for flagging this. The In Tray spinning and not showing anything does sound like it’s stuck.

You could jump into the In Tray in your browser and see if anything’s still “processing”? If so, cancel it and try the upload again.

If it’s still playing up after doing that. I recommend reaching out to our support team, so they can have a deeper look. You can do this by creating a support ticket on the My Account page or connecting with our live chat team through MOCA, our virtual assistant. 

Regards,
Genreve

having the same issue 

hoping they get it fixed soon then 

Mine is not working either

Having exactly the same issue. 

Cannot load the intray on software or web browser. 

Cannot load the intray software or browser either