Incorrect Credit Balance
Hi team, i get this problem every now and then. a payment is applied for the correct amount but for some reason, the Balance Due on the transaction is a credit the transfer from deposits are gre...
Forum Discussion
HI Manal-Hafza,
Thank you so much for your patience on this issue and for sending screenshots, very much appreciated.
To further assist you with this and to investigate the issue, we need to have a copy of the recap on your bills, the transfer from deposit and the payment recap. To do this, for bill, on the command center>>Purchases>> click on purchase register>>click the transaction>>Click Edit (upper left on your screen) CTRL R, >>The recap transaction in purchases appears. Kindly take a screenshot.
Same with the recap from transfer from deposit and with payment recap as well.
Thanks,
Cel
hi, thanks for the reply, please see attached.
Looking forward to a resolution
Hi Manal-Hafza,
Thank you for your response. When a deposit is paid for a purchase, the deposit amount is typically posted to an asset account for the purchase (which can be set from Setup >> linked account). When the purchase order is converted to a bill, the software needs to transfer the deposit amount from the applicable account and post it to your trade creditors account (this is PJ1171-21510). This is known as a "transfer of deposits". However, in your case, you manually entered the payment, and that's why it's creating the negative balance. There's no option to delete the transfer deposit, so you'll need to delete the manual payment entry (CD 1481).
For further information about this, kindly refer to this Help article: Supplier Deposits.
Please let me know if you require any further assistance with this. I'm happy to assist.
Cheers,
Princess
Thanks for the update, i have reviewed your response and am confused. If i delete my manual payment, how will the account reconcile?
transfer from deposits dont show up in the bank reconciliation windowplease advise before i proceed to delete the manual payment
