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Preshs_Oz's avatar
Preshs_Oz
Experienced Cover User
4 years ago
Solved

Supplier Card Incorrect Balance

Hi there,

 

So I'd really like to clean up this small balance that has been irking me for the past 15 months, before 2020 ends.

 

I have a similar issue for a Debtor account for one of our other company files for $0.01cr (my OCD is not happy).

 

Any suggestions please?

 

  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi Preshs_Oz, 

     

    Thank you for working with me via private messages. Just updating this post in case any other users may be experiencing the same thing, this was resolved by sending the file to our data file repair team. 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi Preshs_Oz, 

     

    Thank you for your post. I'm happy to take a look into this for you, can you please send me a private message with the following information:

    • Serial number 
    • Your full name and email address 
    • Screenshot of the suppliers Balance (Please go to the suppliers card file > Select the blue arrow on the top right hand corner of the supplier card window)
    • Screenshot of the Aged Receivables Summary report for this supplier dated 31/12/9998
      • Melisa_D's avatar
        Melisa_D
        Former Staff
        4 years ago

        Hi Preshs_Oz, 

         

        Thank you for working with me via private messages. Just updating this post in case any other users may be experiencing the same thing, this was resolved by sending the file to our data file repair team.