Incorrect item cost of sales recorded when creating a sales credit

Hi lcentral 

I'm sorry to see that no one has replied to you yet. Cost of sales is the average cost of the item, which is Current Value divided by Quantity on Hand at the of time of recording the invoice. 

If the average cost for an item is 0.00 when a negative sale is recorded the system will use the last purchase price, which is GST inclusive. This will cause the cost of sales to be overstated. Our teams are currently looking into this.

In the meantime, we recommend the following:

1. Enter in a service invoice for the customer return to refund/debit the customer.
2. Enter in an inventory adjustment to the cost of sales account to bring the item back into stock and reduce the cost of sales.

Please let me know if you need further help.

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