Forum Discussion

DonnaLee1972's avatar
DonnaLee1972
Experienced User
22 days ago

Intray on Desktop

My intray for purchases is not available this morning. I can access through web version, just not desktop. Is this a fault across the board or is just me?
Desktop
Heidi1212's avatar
Heidi1212
Contributing User
22 days ago

We are having the same issue, the uploaded documents can be accesses on the web version but on the desktop is says "Error failed to load In Tray Documents. Try again later" and there's nothing in there. Have cleared the caches and reset MYOB but didn't help. Is this a reported issue and when will it be rectified as being EOM its the worst time, thanks

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    22 days ago

    Hi DonnaLee1972, Heidi1212,

    Thanks for raising this. Our team is aware of an issue with the In Tray, and we’re currently working on a fix. For updates, you can visit our Status Hub page.

     

    We’re sorry for the inconvenience this may cause, and thanks for bearing with us while we work on it.

     

    Regards,
    Earl

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