Forum Discussion

Nikki1's avatar
Nikki1
Experienced User
3 years ago

InTray Problem 22-03-2022

Is anyone else experiencing in-tray problems.  I have pulled all invoices across and the wheels keep turning and doesn't stop.  This has been happening for the last 4 hours  
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    HI Nikki1, 

     

    Thanks for your post. This is something that is currently being investigated by our teams, can you please confirm/troubleshoot the below so I can pass this on to our teams:

    • How have you uploaded the In Tray documents, have you emailed them or gone thorugh 'Add document' 
    • If you delete the document and re add the document, does it work ? 
    • If deleting the document and re adding the document manually doesn't work, can you please double click on the document stuck in processing > it opens up in a browser and click on print >and Save the document as a PDF >Then re-upload the same file back into the intray through Add Documents. Does the document now work ?

    Do let me know how you go. 

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

HI Nikki1, 

 

Thanks for your post. This is something that is currently being investigated by our teams, can you please confirm/troubleshoot the below so I can pass this on to our teams:

  • How have you uploaded the In Tray documents, have you emailed them or gone thorugh 'Add document' 
  • If you delete the document and re add the document, does it work ? 
  • If deleting the document and re adding the document manually doesn't work, can you please double click on the document stuck in processing > it opens up in a browser and click on print >and Save the document as a PDF >Then re-upload the same file back into the intray through Add Documents. Does the document now work ?

Do let me know how you go. 

  • Nikki1's avatar
    Nikki1
    Experienced User
    3 years ago

    Hi I work on accountright premier on my desktop.  It's not done via a webpage.  11hrs later.  They are all still circling:(

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      HI Nikki1,

       

      Thanks for confirming that. Can you please try the above troubleshooting steps requested and let me know how you go as I will need to pass this on to our teams. 

      • Nikki1's avatar
        Nikki1
        Experienced User
        3 years ago

        I had to delete 30 invoices and re-upload them and then it worked

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.