Forum Discussion

Nikki1's avatar
Nikki1
Experienced User
3 years ago

InTray Problem 22-03-2022

Is anyone else experiencing in-tray problems.  I have pulled all invoices across and the wheels keep turning and doesn't stop.  This has been happening for the last 4 hours  
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    HI Nikki1, 

     

    Thanks for your post. This is something that is currently being investigated by our teams, can you please confirm/troubleshoot the below so I can pass this on to our teams:

    • How have you uploaded the In Tray documents, have you emailed them or gone thorugh 'Add document' 
    • If you delete the document and re add the document, does it work ? 
    • If deleting the document and re adding the document manually doesn't work, can you please double click on the document stuck in processing > it opens up in a browser and click on print >and Save the document as a PDF >Then re-upload the same file back into the intray through Add Documents. Does the document now work ?

    Do let me know how you go. 

Melisa_D's avatar
Melisa_D
Former Staff

HI Nikki1, 

 

Thanks for your post. This is something that is currently being investigated by our teams, can you please confirm/troubleshoot the below so I can pass this on to our teams:

  • How have you uploaded the In Tray documents, have you emailed them or gone thorugh 'Add document' 
  • If you delete the document and re add the document, does it work ? 
  • If deleting the document and re adding the document manually doesn't work, can you please double click on the document stuck in processing > it opens up in a browser and click on print >and Save the document as a PDF >Then re-upload the same file back into the intray through Add Documents. Does the document now work ?

Do let me know how you go. 

Nikki1's avatar
Nikki1
Experienced User
3 years ago

Hi I work on accountright premier on my desktop.  It's not done via a webpage.  11hrs later.  They are all still circling:(

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    HI Nikki1,

     

    Thanks for confirming that. Can you please try the above troubleshooting steps requested and let me know how you go as I will need to pass this on to our teams. 

    • Nikki1's avatar
      Nikki1
      Experienced User
      3 years ago

      I had to delete 30 invoices and re-upload them and then it worked

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