InTray Processing Large Invoices
Sometimes (ie weekly) we receive an invoice of 20-30 pages and the document on the InTray just sits there for hours on end spinning its cogs. The file meets the criteria of <10MB and we were just won...
Forum Discussion
Hi Leneth
We have tried your suggestions and we still have the same problem - any other suggestions for us?
Thanks
Neil Doran for Don Davis
Hi Don_Davis,
Thanks for the update on this. Thank you for your efforts in trying the suggestions we have provided to you, and we are sorry that it did not resolve the problem. We appreciate your understanding and cooperation on this matter.
Regarding your concern, we suggest to you the Capture App where you can capture or scan documents and send them directly to In Tray. However, if you will be using your own photocopier device to scan documents directly to the In Tray, this is not possible with the software. For further information, please refer to this Help Article: Using the MYOB Capture app.
You may also look through the Working with Tray Documents article, which has detailed information to assist with this.
Feel free to post again anytime you require further assistance.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
Hi Leneth
Can the capture app put all the pages of a multi-page invoice into one capture?
If it can how do we do it, as there doesn't seem to be anything in the Help files or Google.
Thanks
Neil Doran
Hi Don_Davis,
I hope you are doing well. Apologies for the late response and thank you for your understanding.
Regarding your question, it depends on how you upload the receipts to the capture app. For Multi-page invoices, you may upload it through another means i.e., upload directly or email it to your In Tray's email address.
Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist.
Cheers,
Leneth
