Forum Discussion

arm1979au's avatar
arm1979au
6 months ago

Intray/Enter purchases allowing duplicate supplier invoices

As a business we have started transitioning to the paperless ease of storage and processing option that the intray, OCR and file attachments to purchases allows. But I have found the way we use it re...
Genreve_S's avatar
Genreve_S
MYOB Moderator
6 months ago

Hi arm1979au , 

 

I can see how your workflow will change around not having the warning when changing the supplier card of the transaction. I believe it's best to post this on the Ideas Exchange board for better visibility to the development team. 

 

In the meantime, feel free to create a new thread if you need any other help. 

 

Thanks,

Genreve

  • arm1979au's avatar
    arm1979au
    6 months ago

    Hi Genreve_S ,

     

    Thanks for the reply.

     

    At this stage I've forwarded the problem to MYOB via account support.

     

    Thinking about the problem, it wouldn't be limited to just the way we handle our Supplier Cards. I expect the problem would extend to all users.

     

    If the Intray/Create New Bill process selects the wrong card in general during the OCR process and the user is forced to select the correct card, then this problem would surface. The act of changing the supplier card during the create bill screen is where the failure appears to begin. So I can't understand how this problem hasn't surfaced before.

     

    So I'll wait to hear from MYOB support and will post the outcome.

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