Forum Discussion

Experienced Cover User

2 years ago

Solved

invoice due date

I have set the default due date in accountright to 14 days as per our terms and conditions, but the customer individual card balance due date is 0. This seems to be overiding the system due date. Is ...

Earl_HD
2 years ago
Hi PRSquire,

Thank you for providing the information. I have arranged for an online script to be applied to your file to resolve the issue. I recommend logging out and then logging back in first. Please let me know if the issue persists after doing so.

Looking forward to your response.
Regards,
Earl

PRSquire

Experienced Cover User

2 years ago

Thanks Earl

The Company File is Jowett Car Club of aust inc. The Serail number is 1113

Earl_HD

MYOB Moderator

2 years ago

Hi PRSquire,

Thank you for providing the information. I have arranged for an online script to be applied to your file to resolve the issue. I recommend logging out and then logging back in first. Please let me know if the issue persists after doing so.

Looking forward to your response.
Regards,
Earl

BAEaccounts
Member
1 year ago
Hi Earl,

We are having the same issue with our account. Would we be able to arrange the online script as well please? SN: ********6930 and company is Burdekin Air Con & Electrical Pty Ltd

Thank you.
- Princess_R
  MYOB Moderator
  1 year ago
  Hi BAEaccounts,
  
  Just wanted to see if my colleague was able to help you with that fixed script for your file. If not, no worries at all, just let me know and I'll be right here to lend a hand.
  
  Feel free to get in touch if you need more help.
  
  Cheers,
  
  Princess
AdminT8T
Experienced User
1 year ago
Hi Earl
I have this same issue. As multiple people are having the same issue why can't MYOB do an update to fix this?
- Earl_HD
  MYOB Moderator
  1 year ago
  Hi AdminT8T
  
  Currently, when this issue occurs, our support team will arrange an online script over your file to fix it. The best ways to reach our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.
  
  Regards,
  Earl