Invoice Emails Bouncing to Client

Question

Hello MYOB,&nbsp;We are experiencing issues with invoices sent to one of our clients, which are bouncing back from the client’s email system. The email address has been double-checked and is confirmed to be correct, but the emails are still boucing back.&nbsp;&nbsp;The bounce notification we receive contains the following message:&nbsp;Sorry, email delivery was unsuccessful.Diagnostic-Code: rejected&nbsp;&nbsp;For context, the client uses Google Workspace for their email, and we have already whitelisted MYOB email domains (noreply@myob.com and Apps.myob.com) on their side. Despite this, the emails continue to bounce.&nbsp;Thanks,John

earl_hd · Answer

Hi JohnTiglao,Welcome to the Community, and thanks for sharing those details!&nbsp;
Thanks as well for double-checking the email. It’s possible your client’s email address has been blacklisted in our system. To confirm this, please reach out to our team so we can have a look and sort it out for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl

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Invoice Emails Bouncing to Client

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