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TPP1's avatar
TPP1
Contributing User
3 days ago
Solved

Invoice number error (desktop)

I've noticed an error with invoice numbers that has existed for about a year now.   If you enter an invoice as a recurring transaction and then don't close the sales window, and start a new invoice...
Desktop
  • Doreen_P's avatar
    Doreen_P
    2 days ago

    Hi TPP1,

     

    That’s a sharp pickup, and you’ve narrowed the pattern down beautifully. For now, the cleanest workaround is to close and reopen the Sales window after recording a recurring invoice before starting the next normal one. That refreshes the invoice number and helps stop it from reusing the old one. It’s also worth making sure “Warn for Duplicate Invoice Numbers on Recorded Sales” is ticked in Preferences, so you’ve got that extra safety net turned on. Because this sounds like a repeatable bug rather than a setup issue, it’s also worth raising it with our team so they can check what’s happening from the steps you’ve already shared. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 days ago

Hi TPP1,

 

That’s a sharp pickup, and you’ve narrowed the pattern down beautifully. For now, the cleanest workaround is to close and reopen the Sales window after recording a recurring invoice before starting the next normal one. That refreshes the invoice number and helps stop it from reusing the old one. It’s also worth making sure “Warn for Duplicate Invoice Numbers on Recorded Sales” is ticked in Preferences, so you’ve got that extra safety net turned on. Because this sounds like a repeatable bug rather than a setup issue, it’s also worth raising it with our team so they can check what’s happening from the steps you’ve already shared. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

 

Cheers,

Doreen

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