Invoice number not continuing

I have created a new invoice and instead of the next consecutive invoice number it is being listed as "Rev N6" my next number should be 1743. first it was Rev N5 then when I tried again it has Rev N6. How do I change it back to following the number sequence?

Doreen_P
11 months ago
Hi MichelleOsborne

Thanks for your post.

By default each time an invoice or purchase is created it tries to use the next number in the internal sequence. There may be instances when the invoice number auto-number sequence can get pulled out of sequence, especially if transactions are deleted or transactions are recorded out of order.

You may need to simply adjust the invoice number on the field to the number you need before hitting the record button. You might need to do this a few times to get AccountRight back in sync with the latest invoice number sequence.

Sometimes, it might need a little nudge and you may have to leap to a number in the future sequence for it to catch on. If manually updating the number and recording it doesn't set the next number to 102, try a bigger leap, say to 120, and see if it picks up the beat from there.

Feel free to post again anytime if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Thetoothfaerie
10 days ago
I have the same issue of the invoice not automatically the next sequance number. It's stuck on the same number for about 5 invoices now. Very frustrating.
- VT3
  Experienced User
  8 days ago
  Don't waste your time. MYOB just mark their own replies as the solution and when you do manage to get a hold of someone to help you their answer is to always do things "manually" if it doesn't work. Till this day I still have to manually edit invoice numbers and enter customers names when sending invoices. And their pricing continues to go up...
- Earl_HD
  MYOB Moderator
  9 days ago
  Hi Thetoothfaerie,
  
  Welcome to the Community Forum! There may be instances where the auto-number sequence gets disrupted, leading to the use of an older invoice number. This typically happens due to transaction deletions or manual edits. To realign the invoice numbers, you can manually update the invoice number to the desired value and then record the invoice. This action will readjust the auto-number sequence accordingly. Please note that it might take a few attempts to successfully update the invoice number to align with the desired sequence
  
  Regards,
  Earl
VT3
Experienced User
4 months ago
Any updates on this one? I didn't mark it as a solution.
- Isaiah_C
  MYOB Moderator
  4 months ago
  Hi VT3,
  
  If you're still experiencing the issue after following the steps provided by our moderator, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further investigation. They'll be able to assist you directly and help you in resolving this issue.
  
  Regards,
  
  Sai
Doreen_P
MYOB Moderator
11 months ago
Hi MichelleOsborne

Thanks for your post.

By default each time an invoice or purchase is created it tries to use the next number in the internal sequence. There may be instances when the invoice number auto-number sequence can get pulled out of sequence, especially if transactions are deleted or transactions are recorded out of order.

You may need to simply adjust the invoice number on the field to the number you need before hitting the record button. You might need to do this a few times to get AccountRight back in sync with the latest invoice number sequence.

Sometimes, it might need a little nudge and you may have to leap to a number in the future sequence for it to catch on. If manually updating the number and recording it doesn't set the next number to 102, try a bigger leap, say to 120, and see if it picks up the beat from there.

Feel free to post again anytime if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen
- VT3
  Experienced User
  6 months ago
  I still have to manually update every invoice. I have already tried jumping up in large numbers in batches of 10 but I still have to manually edit the invoice number,