Forum Discussion
I have had the exact thing happen today as well.
My client asked for an Invoice to be generated and sent to a particular customer, and even though the Invoice was created correctly, what MYOB had sent to the customer, was an Invoice on my clients Invoice template for goods that my client doesn't even sell, and the Invoice was showing a completely different customer, that doesn't even exist in my clients database. The Invoice that MYOB had sent was dated 23/03/2020, whereas, what should have been the correct invoice was dated today being the 1st May 2023.
My client uses MYOB Essentials
Due to this obvious breach in MYOB, I had my client seriously doubting our Accounting Service, and I now have the potential of losing this valued Client, for something that we were not responsible for.
MYOB needs to explain how this can occur, inside a supposedly secure database.
With all the other issues I have had with MYOB recently, perhaps I should be recommending to my clients to go with other Accounting packages.
- rorkin2 years agoExperienced User
It's a case of an accounting software company that won't hold itself accountable!
Absolutely take your business elsewhere.
My investigations have indicated that this has happened many times over for a long time now, and MYOB brushes off the problem each time with no consideration of the fact that they are sharing around other people's "private" data.
- PennyN2 years agoExperienced Cover User
Don't worry about that rorkin ! I'm gradually converting all my clients over to Xero, so sick of the trouble MYOB is giving my clients & the lack of support.
- Doreen_P2 years agoMYOB Moderator
Hi PennyN
Thanks for your post.To further assist you with this, kindly send us a private message with the following details:
- Serial number
- Name of primary contact and email address
- Business name
- Screenshot of the invoice that was sent to your customer
- Screenshot of the correct and actual invoice that should be sent to your customer
Best regards,
Doreen