Invoice reminder went to incorrect email
Hi,
We have received a forwarded email from a company that received an automatic reminder invoice from us. The reminder was for a school account (correctly) with no connection to the company that r...
Forum Discussion
Hi khux,
That email recipient is definitely odd and needs to be checked. Normally, invoice reminders follow whatever email the invoice was last sent to in View all activity, even if you later change the card. But if that random company’s email has never been used anywhere in your file, that’s not expected, and we’d need to check your file directly. It’s best to turn off invoice reminders for now, then get our support team to take a look. You can reach out by creating a ticket in My Account or by connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
