Forum Discussion

Judy01's avatar
Judy01
Trusted Cover User
2 years ago

Invoice Reminders is blank

Hello I need to send Invoice reminders but the screen is blank. I saw that there was an old issue with this. Is this not fixed yet? The MYOB website said to open in a browswer but I did this and it ...
Leneth_A's avatar
Leneth_A
MYOB Moderator
2 years ago

Hi @Judy01

 

Thanks for your post and Welcome here in the Community Forum.

 

We have seen that the Internet Explorer settings cause the Invoice Reminders window to display blank. To check if this is your issue can you do the following:

 

  1. open Internet explorer
  2. click the Settings cog
  3. choose Compatibility View settings
  4. deselect Display intranet sites in Compatibility View
  5. reopen the Invoice reminders window

If this your Invoice Reminders window is still not showing, please access it through the browser. To be able to set Invoice Reminders in the browser, kindly sign into app.myob.com >> Go into Sales Settings >> Reminders >> Reminders Settings. You may try a different browser (recommended is Google Chrome) if the options to choose from aren't showing. This Help Article, Setting Up Invoice Reminders, has more information on this that you can use as a guide as well.

 

 

Please feel free to post again. I'm happy to assist further.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth

  • Judy01's avatar
    Judy01
    Trusted Cover User
    2 years ago

    Herllo Leneth

     

    Internet Explorer was discontinued by Microsoft in June last year. I use Chrome but the rerminders are still blank. 

  • Judy01's avatar
    Judy01
    Trusted Cover User
    2 years ago

    In the app.myob.com, the screen looks like this.There are no Sales Settings.

     

     

    • Leneth_A's avatar
      Leneth_A
      MYOB Moderator
      2 years ago

      Hi Judy01

       

      Thanks for the update on this. In AccountRight browser you would need to go to app.myob.com Go to your Business name>>Sales Settings>>Reminders>>Reminders Settings. 

       


      If you do require further assistance feel free to reply to this post.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

       

      Cheers,
      Leneth

      • Judy01's avatar
        Judy01
        Trusted Cover User
        2 years ago

        Hello Lenert

         

        I have managed to set up invoice reminders, but only in the  app version - the other version is still blank. 

        Do the reminders just go automatically at my chosen time frame. 2 days before due date?

        If an account is alraedy overdue by a couple of months or more, will the reminder be sent 2 days befire the 20th of the month, which is our chosen due date?

        Will I be notified that they have been sent along with any that bounce back?

         

        Thanks

        Judy