Invoice Reminders not working
Hi My invoice reminders isnt working and when I go into set up the screen is blank. Any help would appreciated
Forum Discussion
Hi suesp01
We are currently aware of a situation with the AccountRight Desktop where the Invoice reminders will not load successfully. This is something that we have passed across to the required team for further investigation for a future update.
In the meantime, you can access the Invoice reminders through the browser interface.
Add me to the list, mine is also not working, I too dont want to use browser. Thanks
Are we any closer to repairing this issue
Where in the browser can I find the Invoice reminders?
All good I found it
I don't believe this has been fixed. It is now June 2023. Any update?
Hi, designerpave1 thanks for reaching out! I apologize for this inconvenience.
Our dedicated team is further investigating what causes the issue. The current workaround is to open the AccountRight browser app.myob.com.
Go to Sales Settings, Click Reminders, and look for Reminder Settings.
Please let me know how this goes for you.
Regards,
Hannah
A "workaround" is all well and good Hannah, but this isn't a new issue - it has been ongoing for quite some time. A workaround isn't a solution.
Hi, HmmmReally suesp01
This concern is already forwarded to our Product Development Team.
I appreciate your patience in terms of this. As much as I want to extend my help, I can provide you with a workaround as an alternative solution.
Regards,
Hannah
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Hi Everyone
At this time we don't have any additional information we can share in relation to the Invoice Reminders screen being blank in the desktop application. When additional information is available we would be letting impacted customers know. However, we have indicated to our teams that the users that have commented on this thread are impacted. In the meantime, we do recommend using the Browser interface to access the Invoice reminders as this interface is not impacted in the same way.Add my voice to the discontent. I am paying $160/month and would expect software faults like this to be fixed promptly, rather then the extra task of logging in to the browser version and changing it there.
When will this be fixed? It was first reported in November last year and is still ongoing.
