Forum Discussion

Counter's avatar
Counter
2 years ago

Invoice reminders

Hi All. Having trouble with setting up invoice reminders. I see a closed thread from last year and wondered on any fixes as yet? Screen comes up blank after hitting invoice reminder button on custome...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Counter, 

 

Thanks for posting and welcome to the Community Forum. 

 

I'm sorry to hear about your difficulties sending invoice reminders. In my understanding, you are using AccountRight. I would suggest clearing your AccountRight cache and trying again. If clearing the cache does not fix the issue, please send us the AccountRight diagnostic log and we'll investigate further what is causing this. Also, may I ask for a link to the closed thread regarding the same issue? 

 

We look forward to your update. 

 

Thanks,
Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Counter, 

     

    I hope you are well. We haven't received any response or update regarding your invoice reminders. 

     

    Let us know if you still require any help. 

     

    Thanks,
    Genreve

    • Nay1's avatar
      Nay1
      2 years ago

      Hi Genreve,

       

      Thankyou for getting in touch. I have not tried the fix as yet. We have multiple users working at different times. Do they all have to be logged out to clear the cache or just myself?

       

      With Thanks.

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi Counter, 

         

        Thanks for the response. We appreciate the added information. 

         

        In my understanding, you are using AccountRight in the browser. May I ask what process you go through before this error message appears? 

         

        We look forward to your response. 

         

        Thanks,
        Genreve

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