Invoice reminders
Hi All. Having trouble with setting up invoice reminders. I see a closed thread from last year and wondered on any fixes as yet? Screen comes up blank after hitting invoice reminder button on custome...
Forum Discussion
Hi Counter,
I hope you are well. We haven't received any response or update regarding your invoice reminders.
Let us know if you still require any help.
Thanks,
Genreve
Hi Genreve,
Thankyou for getting in touch. I have not tried the fix as yet. We have multiple users working at different times. Do they all have to be logged out to clear the cache or just myself?
With Thanks.
Hi Counter,
Thanks for the response. We appreciate the added information.
In my understanding, you are using AccountRight in the browser. May I ask what process you go through before this error message appears?
We look forward to your response.
Thanks,
GenreveHi Genvere,
This is what happens displays when I hit the invoice reminder button. The screen pops up with nothing on display. With thanks.
Hi Nay1,
Thanks for the response. I appreciate your effort in attaching the screenshot.
In my understanding, this is likely a computer issue. May I get you to check if the invoice reminder feature works fine on other computers? If the issue persists on another computer, this means that the issue is with the file. However, if the issue only is present on the computer you are working on, this means that the issue is with your computer. If the latter is correct, I would suggest clearing the cache of your AccountRight by following this link, https://community.myob.com/t5/Tips-and-Tricks/Clearing-the-AccountRight-Cache/td-p/592973. If clearing the cache does not fix the issue, we will need a copy of the latest diagnostic log of the file. You can locate the diagnostic log of the file by following the instructions in this link, https://community.myob.com/t5/Moderators-discussion/AccountRight-Diagnostic-Log/m-p/719696/thread-id/1041.
We look forward to your update.
Thanks,
Genreve
