Forum Discussion

fivegeesewines's avatar
fivegeesewines
Experienced User
5 years ago

invoice table in invoice form abnormal

Hi there,

 

I am using AR Standard AU 2020.1.0, just found that the blank part of invoice table in invoice form bacame dash lined borders. Then I tried the original Plain Paper Invoice, it's same problem as well now! See both attachments. Weird! What happened? Anyone encounter same issue? 

  • fivegeesewines's avatar
    fivegeesewines
    5 years ago

    Hi, under the TeamViewer guidance of myob support staff, we found out it's because when selecting printer I chose Adobe PDF to print into PDF file. When I change to use Microsoft print to PDF, the forms are good! This means there might be some compatibility issue between myob and adobe PDF printer. Anyway, It solved my problem. Cheers.

  • fivegeesewines's avatar
    fivegeesewines
    Experienced User
    5 years ago

    I found the same problem in all printing forms (sale or purchase forms). All blank lines in a table have such dashed boarder.

     

    I tested using sending email, and found it works fine in sending Remittance slip. As currently sending email in Sales part is not working (known issue to myob team).

     

    Please help with my printing forms. Thank you.

    • fivegeesewines's avatar
      fivegeesewines
      Experienced User
      5 years ago

      Hi I found following in AccountRight 2019.4 Release Notes. This issue looks similar to mine, except my issue is relating to PDF forms in printing. Please help!

       

      Known issue: PDF attachments in emailed invoices

      In some instances, invoice PDF attachments are missing some information, such as table lines and headers. While we've been able to fix part of this problem in 2019.4, we haven't yet resolved all of this issue. We're working to fix this as a matter of priority and will update you as soon as we know more.

      • fivegeesewines's avatar
        fivegeesewines
        Experienced User
        5 years ago

        Hi, under the TeamViewer guidance of myob support staff, we found out it's because when selecting printer I chose Adobe PDF to print into PDF file. When I change to use Microsoft print to PDF, the forms are good! This means there might be some compatibility issue between myob and adobe PDF printer. Anyway, It solved my problem. Cheers.

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