Forum Discussion

fratelliEng's avatar
fratelliEng
Member
3 years ago

Invoices & Payments being entered twice when recording invoice

When inputting a new Sale, quite frequently it will either save the transaction twice, using sequenced invoice numbers or, if there's a payment amount entered, it will record 2 payments for the sale ...
AccountRight
double
invoice
Payment
Yanike_S's avatar
Yanike_S
MYOB Staff
3 years ago

Hi fratelliEng 

 

Thanks for your screenshots. Could you clarify where you see the double recorded invoice? I can only see invoice 34883 in your screenshots.

 

Could you clear the AccountRight cache and see if this still occurs?

fratelliEng's avatar
fratelliEng
Member
3 years ago

Hi Yanike,

 

The invoice wasn't actually doubled up in this instance.

It was going to be doubled up, but because there wasn't enough items on hand for one of the items, it came up with the backorder notification and didn't record it.

In the instances where there is available stock, it will record 2 with the same invoice number.

 

This also happens with payments that you enter in the Sales Window, where it will double-up on the payment and put the saved invoice in credit.

 

I will clear the cache and see how that goes.

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