Invoices appearing on the Bank Register.
Last week, I noticed that parts of 6 invoices have appeared as withdrawals on the Bank Register. The same invoice numbers that are on the sales register and showing but the amounts are very different...
Forum Discussion
Hi Jacmus,
From what you've described, it sounds like there may be some unintended entries or adjustments linked to those invoices. Please make sure that the invoices in question are not linked to an incorrect bank account or clearing account. Go to Setup > Linked Accounts > Sales Accounts and review the account settings for receiving payments.
You can also open the Bank Register and check the transactions linked to those invoice numbers. This might provide clues about how the amounts got recorded there.
If the issue persists, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further investigation.
Regards,
Sai
