Invoices disappearing in MYOB
Hi, Have had a issue pop up recently, where an invoice that has been sent to a customer has disappeared out of our system. Initally we though it had been deleated, however when looking at adjust...
Forum Discussion
Hi JSCHM41
Try using date range 31/12/9998 - I have seen invoices dated on 5023 rather than 2023.
Regards
Gavin
Tried huge date ranges and still nothing (I have a copy of the invoice the customer sent back and it was dated 4/4/2023)
Hi JSCHM41
Interesting. Database may need a closer look to understand why. If you want me to have a look, send me an email and I will provide a link.
Regards
Gavin
Hi JSCHM41,
Thank you so much for your post and for the detailed information. I'm sorry to hear that you were having problems with your invoices. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response.Can you please confirm if these invoices are shown from the Sales Register in AccountRight? If so, could you please try clearing AccountRight cache and then refresh the window again as sometimes it may be a display issue caused by corrupt browser cache. If you are still not able to find the invoice, then I would check the report "Journal security audit", which will be able to give you a trail and you can check if it was deleted or edited.
Thank you gavin12345 for assistance.
Please do let me know how you go on this.
Regards,
Earl
