Invoices emailing to wrong customer
I've recently be made aware that our cash sale invoices are going to another customer as well as the intended recipient, I've checked the card file & all is correct their, apparently the wrong custom...
Forum Discussion
Hi BullInd,
If the customer card already has the correct email address saved, what may be happening is that the affected invoice is still using recipient details from when it was originally emailed, rather than only the address currently showing on the card. In some cases, the original To or CC details can continue to flow through on later sends or reminders.
A good next step would be to open one of the affected invoices, check every recipient in the email window, then re-email it directly to the correct address and remove any incorrect CC if one appears. Re-sending it that way can refresh the stored recipient details used for future emails.
If it keeps happening after that, it’d be best to contact support directly so they can check the affected transactions securely, especially given this involves invoice privacy. You can also visit this help page Send Smart Invoice Reminders
for more information.
Regards,
Earl
