Invoices from 1 supplier not in In Tray

I have been having the same issue over the last few days.  I forward all of my invoices from my emails to MYOB so I know it works.  As an example today I have sent 10 invoices to my in tray but for some reason only 5 appear in the actual in tray.  I have also noticed that on the command screen it is showing that there are 5 "In Tray Documents" but as said above there is nothing actually in my intray.

Hi DaniGW

Is this supposed to be the permanent solution or will the issue be resolved?  If it is permanent solution it really isn't satisfactory!

Thanks for info DaniGW.  Wasn't too sure if that was what MYOB had advised you but obviously not.  It must definitely be a MYOB issue as happening to too many people to be a user error.  I have been adding invoices to my In Tray this way for the last 6 years and never had a problem until the last couple of weeks.  I know I haven't changed anything I do so must be MYOB itself.  I have transferred 10 invoices this morning via my In Tray and so far all successfully.  Lets hope the problem has been rectified!

Couldn't agree more!

I have also lodged a support ticket today and can see that several people have done this over the last few weeks but still nothing resolved as far as I can see?

Has this been resolved for anyone? I am getting no replies from MYOB and when i follow up i get generic solutions that are not applicable. They also seem incapable of admitting it is an issue for other users as well.

Still not resolved.  This was the last communication I received on 18/9/25:

Thank you for submitting your support request, Case #02533345. We understand this issue remains unresolved related to a known issue with In Tray Emailing. We have escalated your concerns to the specialized team responsible for these matters. A member from this team will update you regarding this concern as we have associated it with the known issue.

Thanks! I was just on the phone with them for 1.5 hours with no resolution. Getting a bit ridiculous it is taking so many weeks.

When you say no resolution, are they admitting there is a fault and they just haven't resolved it yet?  Its crazy that the first query was lodged 21 days ago and still not sorted!

Unfortunately - this means I have received no resolution to this problem.

Yes, they have admitted the fault and say they are working on it.