Invoices printing out 2 pages

Hi Amanda,  Has this annoying addition been looked at yet?  Its a waste of paper and ink!

Hey jenniek​ 

Thanks for sharing your perspective. I'd like to pass this onto the team to consider for future improvements and have sent you an email with some questions to better understand where you're coming from! Look forward to hearing from you. 

We previously used carbon-copy invoices, which worked well because the customer kept a copy and we retained a signed copy for our records.

Since the recent invoice changes, and to reduce unnecessary paper waste, we've moved to using the web-based invoices, which print on a single A4 page. This has resolved the paper issue, but it's created a new challenge.

We still require a signed Proof of Delivery (POD) to be returned to the office for our records, while also leaving the customer with their invoice.

I'm a bit stuck on the best way to achieve this without printing duplicate invoices or creating extra paperwork.

Any ideas would be greatly appreciated!

I would like to give MYOB the benefit of the doubt that this wasn't a deliberate ploy to get us all online but after all the lies I cant. Several months ago when they forced the single sign on (which always seems to want 2 sign ons anyway) I asked if this was because they were going to force us onto the online version. They said they had no plan to get rid of it yet here we are being told the online version is no longer supported after 17 June. 

Hi AmandaMYOB​ 

Thank the team for listening (finally) - the option in preferences sounds good. A lot of clients won't use payment schedules, and don't need the option to pay online either. For those that will use it - great - but for the majority of us - it is not needed and should be an option.

Now we just need them to listen to the need to have the option of offline backups - downloaded to client computers. Data that they own and pay for - should be available to them in any form.

Hi all,

I want to acknowledge the frustration this recent feature change has caused.

This change was released as part of the new payment schedule functionality so payment schedules would appear on printed invoices. It’s clear this has had a significant impact on your workflows, and that the current workarounds, as well as waiting until July for a fix, aren’t good enough.

We’ve shared your feedback with our product teams, and they’ve decided to roll back this part of the release.

Here’s what that means:

• From next Tuesday afternoon, invoices printed from AccountRight desktop will no longer include the “How to Pay” page. If you’re using payment schedules, they won’t appear on invoices printed through this flow, but they will still appear as expected everywhere else (ie. if you preview invoices, print through the browser, export as a PDF, etc.). You will need to make sure your software has updated to the latest version.
• In August, we’ll reintroduce this section, which includes both payment schedules and “How to Pay”, as a configurable print setting under the Preferences tab in  AccountRight, so you can turn it on or off as needed.
• From September, we plan to further enhance the experience so you can print payment schedules without the “How to Pay” information.

We’re listening to your feedback, and we really appreciate the time you’ve taken to raise this on the community forum.

Me too.  Have spent ages trying to get rid of this.    Please MYOB stop it.

Yah I turned it off too bigmac​.  Maybe I might forget to turn back on too.

Back to calling us for CC payment over the phone...

Just give us all a credit for one month while we wait.  I'd be happy with that.  How about you Toons​?

I have gone into Online Payment Settings through the browser and disabled, it seems to have stopped printing both pages on invoices. I'm using a customised template but no other changes, seems to work in both desktop and browser variants.

Might take a bit of convincing to turn online payments back on now, but worth a try.