Forum Discussion

Domster's avatar
Domster
Contributing User
8 months ago

Invoices receivable not showing

Invoices receivable not showing up when trying to apply to invoice. They still show up when you search on desktop version but then some don't show when you try to apply it from the bank feeds - very ...
  • Shella_A's avatar
    Shella_A
    8 months ago

    Hi Domster,

     

    I get that it's annoying when invoices don't show up in the receive payment window, even though they're still due in the debtor's ledger. This could be due to several reasons, like an issue with the invoice layout or how they were made. I suggest you take a look at this related Community Forum post about received payments. This might help you fix the problem.

     

     

    Let me know how you'd go on this and if you require further help.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

Doreen_P's avatar
Doreen_P
MYOB Moderator
8 months ago

Hi Domster,

 

Thanks for your post.

 

Are you referring to transactions that are not showing up when trying to match with bank feeds? If so, you may check the reconciliation window to see if the transactions have been reconciled already. If reconciled, you will need to undo the reconciliation so that those transactions can be match to bank feeds. More information can be found here.

 

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

  • Domster's avatar
    Domster
    Contributing User
    8 months ago

    thank you Doreen, but I have checked the reconcilliation.   This issue is a glitch I think.   None of the invoices come up (when trying to apply from bank feed) in the cloud version.   One comes up in the desktop version.   One of the invoices shows on the debtors report as still outstanding.  Both invoices are still open when you "search transactions" on the desktop version.

     

    I just want to know if there is a known fix or get someone to have a look to see if I am missing something.   I am an accountant,  not a bookkeeper.  I am very good with MYOB but I cannot fix this issue.   I cannot charge my client for the time I have spent trying to fix it

    • gavin12345's avatar
      gavin12345
      Ultimate User
      8 months ago

      Hi Domster 

       

      Can I suggest a little clarity might help the moderator here. The most obvious thing to eliminate is to ensure you are looking at the same file. This is just a terminology thing perhaps. 'Cloud' version means different things to some people. I think you mean when accessing the online (cloud) file via the 'browser', you are seeing something different to when you access the same online (cloud) file through the desktop software. Perhaps a screenshot from the browser access and one from the desktop software access might help moderator see the issue. What you are seeing is most likely caused by something overlooked by the developers when coding the browser access software.

       

      The desktop software can be used to access a local file or an online (cloud) file. Only an online (cloud) file can be accessed via the browser. When using the desktop software, some users inadvertently log into a local copy of their file and not the online copy - and end up seeing 2 different things.

       

      Regards

      Gavin

      • Domster's avatar
        Domster
        Contributing User
        8 months ago

        The invoice doesn't exist when I try to apply it, but they don't come up in the "receive payment" window.  But they are still outstanding in the debtors ledger.   Simple as that. 

         

        I really dont have time to bring up all the invoices and do screenshots now.  This should be enough information

         

        I am not looking at a different file.  they are both live (one is internet login the other the desktop live login.   it is not a backup version nor a different client.  I just cannot apply the invoices

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      8 months ago

      Hi Domster,

       

      If you're matching bank feeds to open invoices, a payment will not be automatically recorded against the invoices. The actual process, however, is different. Once the invoices are paid and appears in the bank feeds, you should record the payment against the invoice first. Then, in the bank feeds, you can match the recorded payment accordingly.

       

      Feel free to post again anytime if you require further assistance. 
       
      If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

       

      Best regards,

      Doreen

      • Domster's avatar
        Domster
        Contributing User
        8 months ago

        the invoices do not come up in the "receive payment" window even though they are still outstanding.

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