Hi TheRob,
Thank you for your post. Our Help Article Sending emails using Microsoft Outlook has information and instructions on how to set this up, also if you're using Outlook 2010 there is some information provided about this issue on the Microsoft Support site which has information on how to resolve it.
Do let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Melissa,
Thanks for directing me to that instruction from MYOB, however it's not working as they say. The instructions say "Select the email account you want to make the default account, and then click Set as Default". I've attached a screenprint that shows the accounts email address is set as my default, however, the email still gets sent from my personal email account.
Hi TheRob,
Thank you for the screenshots. Can you please confirm which version of Outlook you're using ?
Hi Melissa,
My PC is using automatically updated Outlook on an annual subscription. The current version is
Microsoft® Outlook® for Microsoft 365 MSO (Version 2207 Build 16.0.15427.20166) 32-bit on a 64 bit PC
Rob
Hi TheRob,
Thanks for confirming that, it is the correct version. Is outlook appearing as an app on your computer or has it been installed as a program. If it is an app please try installing it onto the computer and check to see if the default account works. (You can see if outlook is an app by searching outlook by selecting the windows icon on the bottom left hand side of your window, it will say app).
Do let me know how you go.
