Hi TheRob,
Thank you for the screenshots. Can you please confirm which version of Outlook you're using ?
Hi Melissa,
My PC is using automatically updated Outlook on an annual subscription. The current version is
Microsoft® Outlook® for Microsoft 365 MSO (Version 2207 Build 16.0.15427.20166) 32-bit on a 64 bit PC
Rob
Hi TheRob,
Thanks for confirming that, it is the correct version. Is outlook appearing as an app on your computer or has it been installed as a program. If it is an app please try installing it onto the computer and check to see if the default account works. (You can see if outlook is an app by searching outlook by selecting the windows icon on the bottom left hand side of your window, it will say app).
Do let me know how you go.
Yes, it is appearing as App. I tried downloading and installing the PC version from https://www.myob.com/au/support/downloads and it still shows up as an App. Then I tried installing the MSI version, then tried to search and it still shows up as App.
