Issue Emailing Negative Invoices in MYOB
Hi all, Can invoices with a negative amount be emailed through MYOB? When I create an invoice with a negative total, (instead of using the credit note function) the delivery status shows as “To be ...
Forum Discussion
Hi IFMsolutions,
I can see why that'd be a bit confusing when it says "To be emailed" but then doesn't show up. This one's usually just a filter issue, not a system limitation. Invoices with a negative total won't always appear unless the filters are set to include them. Here's a handy guide on emailing invoices for reference: Customer returns, credits and refunds. You'll find the steps under "To print or email a customer credit", which covers negative invoices as well.
Regards,
Sai
