Forum Discussion

CalypsoLin's avatar
CalypsoLin
Experienced Cover User
3 years ago

Issues with Intray

In Tray is not working... Saying "Your in tray is empty.  Drop a document here".  
  • CloverQ's avatar
    CloverQ
    3 years ago

    Hi CalypsoLin AndrewStephen 

     

    Thank you very much for checking and the feedback.

     

    Our teams have looked into it further and found that it's still impacting some clients. They are currently investigating this matter and working on restoring the service as soon as possible.

     

    For updates on this matter, please feel free to follow this post -  In Tray intermittently unavailable. Sorry for the trouble caused and we do appreciate your patience while our teams work through this matter.

AndrewStephen's avatar
AndrewStephen
Valued Cover User

Hi CloverQ 

We are also having issues with InTray.

When we click on InTray we it just says "Loading..." and no documents appear.

 

When is going to be resolved ?

We have about 50 invoices that need to received urgently so we can invoice customers and the staff member that receives stock invoices works remotely and needs to access the documents from with InTray.

CloverQ's avatar
CloverQ
Former Staff
3 years ago

Hi CalypsoLin AndrewStephen 

 

Thank you very much for checking and the feedback.

 

Our teams have looked into it further and found that it's still impacting some clients. They are currently investigating this matter and working on restoring the service as soon as possible.

 

For updates on this matter, please feel free to follow this post -  In Tray intermittently unavailable. Sorry for the trouble caused and we do appreciate your patience while our teams work through this matter.

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