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Hi John & Butch,
Rachel from Tall Emu CRM here (Head of Marketing & Operations). I can see this post is going back a couple of months at least now, but just to clarify a few things that have been said which I feel need correcting.
- Tall Emu has a team of 20 including across support and development. So, although the company is back with Mike Nash, the original owner/founder, we are not stretched on resources given the support team is larger now than before the acquisition. Also, we offer priority support options including phone support, which had been hit and miss before we took the business back.
- Tall Emu integrates well with WooCommerce (provided it's set up correctly) - so I'm a bit confused on this point
- Tall Emu is a mini-ERP option for businesses not needing or wanting a full-blown ERP. The functionality of Tall Emu CRM is perfect for small to medium businesses that are growing.
It's a shame there has been some misinformation floating around, but hopefully this makes things a little clearer! Thanks.
Yes Rachel it is a shame there is so much misinformation floating around Tall Emu!
You may want to check your records before accusing others of misinformation regarding Tall Emu's performance and more specifically the integration with Woocommerce.
When I found out Mike Nash was back and things had changed I contacted Tall Emu to have another crack at the integration - screenshot marked 1.
I received a call from Amy Glendenning who specifically stated that there were issues with the Woocommerce integration. Once I got off the phone and digested the information I was pretty annoyed. I literally could not believe I was told that.
I was so shocked I sent an email to her to confirm the conversation - screenshot 2 - to which I received no reply.
So I fired off another email - screenshot 3. I did not receive a reply to this one either.
Clearly there were issues with the Woocommerce and Tall Emu integration at the time of my first email. Prior to that, I wasted months trying to get it to work - documentation can be provided.
The most annoying part was that Tall Emu kept trying to get more subscriptions out of me despite the fact that it didn't work - documentation can be provided.
Anyway I hope this post clears up any misinformation
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