Manual entry of payments from customers
Since the update this week (using desktop version) when entering a payment from a customer it's automatically applying a discount for the balance of a short paid invoice that's under investigation an...
Forum Discussion
Hi GEB,
That’s quite unusual. I’ve checked internally but couldn’t find any reports or cases similar to what you’ve described.
As a first step, please check the invoice’s payment history and confirm whether a discount was selected when the payment was recorded. Discounts aren’t supported for part payments, so try recording the short payment without applying a discount, or use a customer credit note for the difference.
If the extra $0.00 GST line still appears, I recommend reaching out to our support team so they can investigate it. You can reach out by creating a ticket in My Account or connect with our live chat team through MOCA, our virtual assistant.
More information:
https://www.myob.com/au/support/myob-business/sales/receiving-payments
Regards,
Genreve
