Forum Discussion

MSWF's avatar
MSWF
Trusted Cover User
1 month ago

Memo disappears after using a credit in Receive Payments

Each time i use a customers credit in Receive Payments, when I return to the main window after applying the credit, to complete the payment, the Memo has disappeared with the information of who the p...
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Earl_HD's avatar
Earl_HD
MYOB Moderator
1 month ago

Hi MSWF,

Thanks for the detailed description of what you’re seeing, that makes it much easier to picture what’s happening. Could you please try applying the credit first, then enter the memo last, and see if that clears things up? I’d also recommend clearing your AccountRight cache as a quick extra step to avoid any little software hiccups.  Clearing the AccountRight Cache

If the issue remains the same, make sure to reach out to our support team directly. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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