After 2.5 hours on the phone with MYOB, being told the reason no-one had received any invoices was my issue, then my internet server issue, while being assured it works in the Philippines I can share the following concerning issue.............. MYOB's server is being blocked by Microsoft as found in Microsoft Quarantine
This is still occurring today, I've dug deep into the Office365 console to find it's being blocked by a machine learning based filter, yes I can disable it on my side to allow emails but the customers receiving emails from us wont even know they're in quarantine as Microsoft doesn't send the receiver a notification when a message is classified as 'high confidence phish'.
Hi there NikkiAP and dhooper6430,
Thanks for letting us know about the issue with blocked emails and invoices not reaching your customers. The good news is this has already been flagged with our relevant team, and I've added your accounts to the list of those affected. Once it's resolved, you'll get a notification via email to keep you in the loop.
Cheers,
Doreen
Thank you for your response. However, I believe MYOB's approach to addressing issues could be significantly improved. It often feels like we are left to navigate problems on our own until someone escalates the situation. The initial response, suggesting it was either our email or internet connection, rather than offering to investigate and follow up, did not come across as a serious attempt to resolve the issue. This has led me to lose confidence in the level of customer support MYOB provides.
Additionally, the delay in receiving a response from a moderator—more than a week after reaching out—adds to the frustration. As a user looking for assistance, I expected a quicker and more supportive response, especially given that the community forum is promoted as a place for help.
While it's great that other users can assist each other, the lack of timely interaction from MYOB itself diminishes the overall value of this forum. The fact that the issue remains unresolved a week later only adds to my concerns about how MYOB is handling the situation. I hope this feedback is taken into account for future improvements.
