Forum Discussion

MYOB Moderator

Re: Incorrect Billing

We recognize the significance of having accurate billing information and rates. I'm reaching out to ensure that your concerns are being addressed. If you need further assistance, please don't hesitate to reply to my private message with all the necessary details for us to thoroughly investigate your concern.

We look forward to your response.

Thanks,
Genreve

3 Replies

Genreve_S
MYOB Moderator
2 years ago
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Hi KatrinaVREA,

I apologize for the delay in getting back to you.

I appreciate you bringing your concern to our attention and I'm sorry to hear about your experience with our support. To better assist you, I'll be reaching out to you privately to gather more details about your issue.

In the meantime, if you need further assistance, don't hesitate to start a new thread.

Thanks,

Genreve
Genreve_S
MYOB Moderator
2 years ago
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Hi KatrinaVREA,

We recognize the significance of having accurate billing information and rates. I'm reaching out to ensure that your concerns are being addressed. If you need further assistance, please don't hesitate to reply to my private message with all the necessary details for us to thoroughly investigate your concern.

We look forward to your response.

Thanks,
Genreve
- KatrinaVREA
  Experienced User
  2 years ago
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  When i can not use the files and we have been off line for over 3 weeks when we were told it would be 3-5 working days, only to find it was not done correctly.
  
  We were billed for all of the files @ $136 and while we are off line we should not even be charged.
  
  It is really not good enough.
  
  We still cannot use the file as when it was migrated it was done incorrectly.
  - KatrinaVREA
    Experienced User
    2 years ago
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    i have not found a solution. Just tired of the whole situation dealing with MYOB.

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Hi does anyone know how to change the display name for accountright@apps.myob.com when sending emails?

when i send payslips from AccountRight I want the display name to appear in the email to appear as eg John Smith

Cheers

","body@stringLength":"272","rawBody":"

Hi does anyone know how to change the display name for accountright@apps.myob.com when sending emails?

when i send payslips from AccountRight I want the display name to appear in the email to appear as eg John Smith

Cheers

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Display name for accountright@apps.myob.com","moderationData":{"__ref":"ModerationData:moderation_data:772284"},"body":"

Hello leon1288

Emails sent from AccountRight are delivered on your behalf using MYOB’s email server. Emails sent from the @apps.myob.com domain are digitally signed using a Domain Keys Identified Mail (DKIM) signature and the domain is protected by the Sender Policy Framework (SPF).

You should be able to still set up your name and a reply-to address.

I have attached a Help Article on setting up AccountRight to send emails which goes through the process and where to set your name up.

Please let me know how you go.

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Hello

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/discussions/accounting_software_general/re-incorrect-billing/858344

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Re: Incorrect Billing

3 Replies

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