Forum Discussion

aprilmar's avatar
aprilmar
Contributing User
5 years ago
Solved

Missing Electronic Payment

Hi there,   I am currently doing a bank reconciliation and I found that the electronic payment we made for the bank to process our payment to suppliers was not reflected in MYOB but amount is refle...
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi aprilmar 

     

    Sometimes, this happens as the electronic payments are accidentally recorded in future. In order to check that, can you please go to Transaction Journal>>Disbursements, and search for the payments by changing the from date to sometime in future, eg, 2040.

     

    This should show anything listed with EP , however, if it still does not appear, please go to Banking>>Reconcile accounts, and check if EP transaction is ticked. If yes, please untick it and try to look for it on the Bankfeeds screen as it should then appear.

Komal_S's avatar
Komal_S
MYOB Staff
5 years ago

Hi aprilmar 

 

Sometimes, this happens as the electronic payments are accidentally recorded in future. In order to check that, can you please go to Transaction Journal>>Disbursements, and search for the payments by changing the from date to sometime in future, eg, 2040.

 

This should show anything listed with EP , however, if it still does not appear, please go to Banking>>Reconcile accounts, and check if EP transaction is ticked. If yes, please untick it and try to look for it on the Bankfeeds screen as it should then appear.

  • aprilmar's avatar
    aprilmar
    Contributing User
    5 years ago

    Hi, thank you for your response.

     

    I did what you have first suggested and I have found that the Electronic Payment made was forward dated. Is there any way I can change the date to the date reflected in the Bank Statement so I can reconcile this transaction?

     

    Thank you.

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      5 years ago

      Hi aprilmar 

       

      You can delete this electronic payment transaction from Disbursements. Once that is done, all the transactions will appear back in Prepare Electronic Payments and the bank file can be created with the correct date.

      • aprilmar's avatar
        aprilmar
        Contributing User
        5 years ago

        Thank you so much!

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