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dawns1's avatar
dawns1
Experienced Cover User
2 years ago

Monthly subscription billing

Hi All,

 

Just wondering if anyone else has been charged multiple times (I mean like 15 times!!)  since 30.6.23 for the monthly subscription .  Total charged to account $5,928.00 ( assorted charges 5 lots of $360.00, 7 lots of $384.00 and now the last couple of days 3 lots of $480.00).  What the actual  ???  is going on there.  And now of couse you cannot speak to anyone regarding your billing enquiries, it all has to be via digital channels........

 

Dawn.

 

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi dawns1 

    Thank you so much for your post. For me to take a look at this for you, can you please send me a private message with the following information : 

    * Serial number
    * Company name
    * Email Address and Full name

    Regards,
    Earl

    • dawns1's avatar
      dawns1
      Experienced Cover User
      12 months ago

      Hi Earl,

       

      Having trouble Private Messaging you.  Not sure why, have tried changing browser from Edge to Chrome.

       

      Thanks 

      Dawn.

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        12 months ago

        Hi dawns1 

        My apologies. I've changed something on the chat settings, if you could try it now please.

        Regards,
        Earl